Call the MoneyGram money order service line. For the account number, write down the money order serial number and enter your fax or email number in the message field. Cancel Your MoneyGram Money Order by Mail. At present the toll free phone number is: 1-800-542-3590; You will need to enter your money order reference number and dollar amount sent. When filling out the form, the receive code is 2444, the company is MoneyGram Money Order, the city is Minneapolis and the state MN. If you need help with your money order or have complaints about a money order you have purchased, call MoneyGram money order customer service below: Customer Service Phone Number: 1-800-542-3590 You can also contact them at the email address below: Call MoneyGram’s automated response line at 1-800-542-3590 or use MoneyGram's online tracking system. To process a refund request with USPS, you must have the receipt. • Claims are processed within 15 days of receipt. Please allow an additional 5 days for mailing. If you sent a money order, the process will be somewhat different than requesting a regular transfer refund. Always save your receipt: Having your money order receipt can go a long way in speeding up the cancellation process, and some issuers won’t replace a money order or provide a full refund without one. Moneygram has a page or online help desk for customer service, but you can also call them on the phone. You need to make sure that you bring the receipt, the money order (without any changes), and a form of identification to your local post office. There’s no fee to track a money order online or by phone. a copy of same is provided to MoneyGram. Western Union’s money orders include a watermark and use ink that will run if any attempts are made to alter the document. • Incomplete or illegible Money Order Claim Cards will delay processing. A refund will be issued if the money order has not been cashed and the Money Order Claim Card is properly completed and signed by the purchaser. To verify the money order with MoneyGram directly, you can call the customer service department at (800) 666-3947 and provide the money order’s serial number. If you notice alterations to the money order, immediately contact customer service.  Call MoneyGram's customer service at 1-800-542-3590 to request a stop payment for your MoneyGram. You send the request via the standard MoneyGram express payment service. Deliver your money orders carefully: One way to help prevent lost money orders in the future is to hand-deliver them or mail them. You can fill out the claim card form in order to request the MoneyGram money order refund. Alternatively, you can call MoneyGram customer service at (800) 926-9400 and provide the money order serial number and the amount of the money order. You may want to allow for some time to pass to give the recipient a chance to cash the money order. You’ll need to provide your money order number and the exact dollar amount; the system should then tell you whether the item has been cashed or not. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone … Some money order providers, like USPS, don’t let you flat-out cancel your money order but you can still request a refund. This is to check if a money order was cashed. If you have pertinent information -- like the money order serial number, the amount and the payee -- and the money order hasn't been cashed yet, a MoneyGram representative may be able to issue a stop payment. In total, you can communicate with Moneygram using 2 different media: phone, web. • A photocopy of the money order will be provided if the money order was cashed. How to Verify a Western Union Money Order. Tracking a MoneyGram money order is a bit easier. 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